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FAQ

Q. How do purchase my order on the site?

To purchase your order :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you can proceed with payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping method and click “next” button.
  6. Next you'll need to select your payment method and then click “next” button.
  7. Finally, you'll need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
ewarehouse.atkc.com.my offers various kind of Payment Methods as shown below :-

1. Credit Card/ Debit Card

  • via MOLPay Online Payment Gateway
  • via eGHL Online Payment Gateway
  • via PayPal Online Paymet (Credit Card)


2. Invoice / Cheque / Bank Transfer

  • Bank : MAYBANK (Swift Code: MBBEMYKL)
  • Bank Account : 512053-007653
  • Account Name : ATKC Hardware Trading Sdn Bhd (836639-K)


After you made the payment, please send us the payment details of :

  • Bank Name :
  • Banking Date :
  • Banking Time :
  • Banking Reference No :
  • Total ammount you have paid :
  • Your Invoice No :


You may scan and email us the above information to: ewarehouse@atkc.com.my or fax it to us at +603-3181 3870.

Note: Your purchased products will not be delivered until we have acknowledged the payment confirmation.


Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

  • Please email our online support team at ewarehouse@atkc.com.my with the message title “Request to cancel order” for order cancellation.
  • Orders that are in shipping or shipped will not be cancelled.



Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia (MYR), EURO, GBP and USD.
 

Q. Are the prices published Tax inclusive or exclusive?

Our displayed prices are Tax exclusive, and subjected to Malaysia Goods & Services Tax (GST).

 

Q. How long does the delivery usually takes?

Delivery usually will takes about 3 to 5 working days.
 

 

Q. I still have doubts!

Do not worry about it. Please kindly email us at ewarehouse@atkc.com.my or call us at +603-3181 8870, and our online support team will be more than happy to assist you.